I placed an order. When will I receive an email confirmation?

As soon as your order is placed, you should receive an email confirmation. If for some reason, you did not receive an email, contact us at hello@kaigne.com

I placed an order. How long does it take to process my order?

Once you place your order, please allow 3-5 business days for your order to be processed.


Where can I find tracking info for my order? 

You can track your order here or at the bottom of our website where it says "Track Your Order". Your tracking code will be in the shipping confirmation email.


How can I cancel or make a change to an order? 

Please contact hello@kaigne.com immediately if you wish to cancel or request any changes to your order. However, we will not be able to cancel or adjust any orders once they’ve been shipped. The refund will be made in store credits only.